Privacy Policy
Last updated: June 1, 2026
This Privacy Policy explains how All Auto Repair & Auto Glass ("we," "us," or "our") collects, uses, and shares information when you visit our website or interact with our shop. We are located at 628 Grand Ave, Spring Valley, CA 91977.
1. Information we collect
Information you give us directly. When you fill out our contact form, request an estimate, or schedule service, we collect:
- Your name and contact details (phone, email)
- Vehicle information (year, make, model, sometimes VIN or license plate)
- A description of the work you need
- Insurance details if you're filing a claim (carrier, claim number, adjuster contact)
Information we collect automatically. When you visit our website, we collect basic technical data such as IP address, browser type, pages viewed, and approximate location (city or region from IP), using cookies and similar technologies.
Analytics and tracking. We use Google Analytics 4 to understand how visitors use the site, including pages viewed and clicks on Call, Text, and the estimate form. We also use GoHighLevel visitor tracking and a GoHighLevel chat widget. If you chat with us, we collect the name, phone number, and message you provide so we can reply. These services set cookies and may process your data on our behalf.
2. How we use your information
We use what you give us to:
- Respond to your request and discuss your repair
- Schedule and perform the work
- Communicate with your insurance carrier on your behalf
- Send you appointment reminders or status updates by phone, text, or email
- Keep records required by California law for vehicle repairs
- Improve our service
3. Text messages
If you give us your phone number, we may send text messages to confirm appointments or follow up on your repair. Reply STOP to any text to stop receiving them. Standard message and data rates may apply.
4. Who we share it with
We share information only with parties who help us run the shop:
- Customer relationship software: we use GoHighLevel to track customer requests and follow-ups, for website visitor tracking, and to run the on-site chat widget.
- Google: we use Google Analytics to measure website traffic and which pages and buttons people use.
- Your insurance carrier: only if you ask us to handle a claim on your behalf.
- Parts suppliers: when we order specific parts for your vehicle.
- Government, law enforcement, or courts: only if required by law.
We do not sell your personal information. We do not share it with advertisers.
5. Your California privacy rights
If you live in California, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) give you the right to:
- Know what personal information we have about you
- Delete that information (with some legal exceptions, like records we have to keep)
- Correct inaccurate information
- Opt out of any sale or sharing of your information (we don't sell, but you have the right anyway)
- Not be discriminated against for using these rights
To use any of these rights, contact us at allautorepair628@gmail.com or (619) 466-3296.
6. How long we keep your information
We keep customer records for as long as required by California vehicle-repair law (typically three years after the last repair), and for any period needed to handle warranty claims, insurance disputes, or tax records.
7. Security
We use reasonable measures to protect your information. No system is 100% secure. If we ever discover a breach affecting your personal information, we will notify you as required by law.
8. Children
Our services are for vehicle owners (typically adults). We do not knowingly collect personal information from children under 13.
9. Changes to this policy
If we update this policy, we will post the new version on our website and update the date at the top.
10. Contact us
Questions about your privacy or this policy? Reach out:
All Auto Repair & Auto Glass
628 Grand Ave, Spring Valley, CA 91977
(619) 466-3296
allautorepair628@gmail.com